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Preview: link URLs preserved in plaintext conversation content#570

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marc/preserve-link-urls-plaintext-conversations
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Preview: link URLs preserved in plaintext conversation content#570
marcmlc wants to merge 1 commit into
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marc/preserve-link-urls-plaintext-conversations

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@marcmlc marcmlc commented Jun 30, 2026

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Why?

On the Preview API version, plaintext conversation content (display_as=plaintext) now preserves inline link URLs instead of dropping them — fixing link loss in REST plaintext responses and the conversation.operator.replied webhook body. This documents that behavior on the display_as parameter.

What?

Appends a sentence to both display_as parameter descriptions noting that inline links render as label (url) in plaintext.

Companion to:

  • intercom/intercom#531304 (monolith)
  • intercom/developer-docs#1007 (developer-docs)

Generated with Claude Code

Inline links in plaintext conversation body/subject now render as
label (url) on Preview. Companion to intercom/intercom#531304.

Co-Authored-By: Claude Opus 4.8 (1M context) <noreply@anthropic.com>
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